My Oyster's privacy policy covers the collection and use of personal information that may be collected by My Oyster when you interact with us, such as when you visit our website, when you purchase products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used & for what purposes, to whom we disclose the information, and how we safeguard your personal information.

My Oyster is the sole owner of the information collected on this site and will not sell, share, or rent information to others.

Your privacy is a priority at My Oyster and we go to great lengths to protect it.

Why we collect personal information ?
To deliver a superior level of customer service in two ways.  Firstly, it enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest announcements, updates, special offers, and events that you might like to hear about.

Secondly, for statistical purposes we collect information on website activity like the number of users who visit the website, the date and time of the visit, the number of pages viewed, visitor country of origin, the type of web browser used to access the site and the address of the referral website. This information does not identify an individual but provides us with statistics that is used to analyse and improve your experience on our website.

If you do not want My Oyster to keep you up to date with news, updates and the latest information on products and services click www.myoyster.com.au/contact and update your personal contact information and preferences.

What information do we collect ?
There are a number of situations in which your personal information may help us give you better service.  At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information relating to a support or service issue. We may collect information from time to time for market research purposes - such as your occupation and where you use your computer - to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to you.

My Oyster website allows you to create a "My Oyster ID" based on your personal information. This convenient service saves you time and allows for easier use of our services. Here's how it works: You create a personal profile - providing your name, phone number, email address, and in some cases your mailing address or a credit card number. The system saves your information and assigns you a personal My Oyster Membership ID.  The next time you login to My Oyster all you need to do is enter your My Oyster Membership ID or your email address and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your my Oyster Membership ID it will be available for all your transactions with My Oyster.

My Oyster also enables you to purchase and send gift certificates and products, to family members, friends or colleagues. To fulfill your request, My Oyster may require personal information about the person to whom you are sending the product or service such as their name, physical address, email address, etc. The personal information you provide about that person is used only for the purpose for which it is collected. My Oyster will not use the information collected to market directly to that person.

If you use a bulletin board or chat room on My Oyster you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these fora can be read, collected or used by other individuals to send you unsolicited messages. My Oyster is not responsible for the personally identifiable information you choose to submit in these fora.

Who has access to your information
My Oyster takes your privacy very seriously. Be assured that My Oyster does not sell or rent your contact information to other marketers. There will be times when it may be advantageous for My Oyster to make certain personal information about you available to companies that My Oyster has a strategic relationship with or who perform work for My Oyster to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, or provide customer service. These companies are obligated to protect your personal information in accordance with My Oyster's policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on My Oyster website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information
My Oyster takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.

My Oyster uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from My Oyster you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, Firefox or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Integrity of your personal information
My Oyster has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at www.myoyster.com.au/contact.  You can request a copy of your personal information and your interactions with our sales and support agents by contacting us at the email address below.

Cookies and other technologies
As is standard practice on many corporate websites, My Oyster's website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customise your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit My Oyster. Information such as your country and language helps us provide a more useful online experience.

If, however, you prefer not to enable cookies, please go to www.myoyster.com.au/aboutcookies, which explains step by step how you can disable cookies. Please note that certain features of the My Oyster website, including the ability to login, will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track movements around the site and to gather demographic information about our user base as a whole. My Oyster will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on the My Oyster website. When a member clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags - tiny graphic images - to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we're only sending messages that are of interest to our customers. We store all of this information in a secure database located in Canberra, Australia.

What you should know about privacy on the Internet
Ultimately, you, as an individual, are solely responsible for maintaining the secrecy of your username and passwords and other account information and for the security of and access to your own computer.  Always close your browser once you have finished your session. This denies others access to your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or an Internet cafe.

Personal information voluntarily disclosed over the Internet can be collected and used by others. If you post personal information in publicly accessible online fora, you may be spammed and/or receive unsolicited messages from other parties. Please be careful and responsible whenever you are using the Internet.

Our commitment to your privacy
As stated, My Oyster takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to My Oyster employees and strictly enforce privacy safeguards within the company. In addition, My Oyster supports industry initiatives - such as the Online Privacy Alliance and TRUSTe - to preserve privacy rights on the Internet and in all aspects of electronic commerce.  My Oyster does not knowingly solicit personal information from minors or send them requests for personal information.

My Oyster's website has links to the sites of other companies. My Oyster is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions
If you have questions or concerns about My Oyster's Privacy Policy please contact us at feedback@myoyster.com.au  

My Oyster will respond to your inquiry within 30 days.

If you do not want My Oyster to keep you up to date with My Oyster news, updates and the latest information on products and services click www.myoyster.com.au/contact and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will cease do so.

My Oyster may update its Privacy Policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated Privacy Policy.

Last updated March 16, 2007
© 2007 MyOyster.com.au. All rights reserved.

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